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Terms, privacy and security.

The documents that govern Plugchoice, from the general terms to how we handle personal data and how to report a vulnerability.

Terms

  1. General Terms and Conditions

    The terms that govern use of the Plugchoice platform, its free tier, Modules, OCPP Proxy, smart charging, billing and API.

    Updated 30 October 2026

  2. Definitions

    The defined terms shared by the Plugchoice and Volt Time business terms, agreements and annexes.

    Updated 30 October 2026

  3. Consumer Terms

    The terms that apply on top of the General Terms when you use Plugchoice as a consumer.

    Updated 30 October 2026

  4. API and Developer Terms

    Terms for the Plugchoice REST API: access tiers, user consent, acceptable use, commands to chargers and liability.

    Updated 30 October 2026

  5. Ad Hoc Charging Terms

    The short terms that apply when you start a one-off charging session by scanning a QR code at a charger operated through Plugchoice.

    Updated 30 October 2026

  6. Billing and eMSP Terms

    Terms for Plugchoice billing, payouts, self-billing, public charging, roaming and charge cards (eMSP).

    Updated 30 October 2026

  7. Shop Terms

    The terms that apply when you buy charge cards, meters and other products in the Plugchoice shop.

    Updated 30 October 2026

  8. Price Rules

    How we count Chargers, index fees and apply our prices to the Plugchoice SIM, Modules and the Billing Services.

    Updated 30 October 2026

Privacy

  1. Privacy Policy

    How we collect, use, share and keep personal data on the Plugchoice platform, apps, portal, API and websites.

    Updated 30 October 2026

  2. Cookie Policy

    Which cookies and similar technologies we use on plugchoice.com and in the Plugchoice portal and apps, and how you control them.

    Updated 30 October 2026

  3. Subprocessor List

    The service providers that process personal data on our instruction for the Plugchoice platform, with their purpose, location and safeguards.

    Updated 30 October 2026

  4. Data Processing Agreement

    The data processing agreement that applies where we process personal data on behalf of a business customer, as an annex to the Plugchoice General Terms.

    Updated 30 October 2026

  5. Data Act information

    What data the Plugchoice platform and connected chargers generate, how you get it and have it shared, what we do with it, and how to switch to another provider.

    Updated 30 October 2026

  6. Data export

    Which of your data you can export from Plugchoice, in which formats and how, what is not exportable, and how to ask for the rest.

    Updated 30 October 2026

Security

  1. Responsible Disclosure

    How to report a security vulnerability in Plugchoice systems, what to avoid, and what you can expect from us.

    Updated 30 October 2026

Volt Time B.V., trading as Plugchoice, KvK 77488873, De Entree 99, 1101 HE Amsterdam.