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Why did Plugchoice charge me?

Find out what a payment to Plugchoice on your bank statement, card statement or invoice was for.

What a payment to Plugchoice is for

The Plugchoice platform is free, with no fee per charger. A payment is usually for one of these paid services.

  • A Smart Charging license

    Load balancing, solar charging, dynamic tariffs and scheduled charging for a charger. The owner of the charger pays for it per socket: per year, for five years, or once.

    See pricing | Pricing and licenses in the help center

  • Commercial API access

    A company that builds a product on the Plugchoice API pays for commercial access, as agreed with our sales team.

    The API

Find the payment

These details let us find the payment.

  • The invoice number
  • The date and the amount
  • The description on the line
  • The email address of the account that paid
  • The company or installer named on the invoice, if there is one

What to send us, and what not

Send the invoice number, the name on the invoice and the line you do not recognise. Never send a full card number, bank details or a password. We do not need them to find a payment.

Questions about a payment

Yes. Managing chargers in Plugchoice has no fee per charger. Smart Charging is the paid module, priced per socket on the pricing page.

Not always. Smart Charging can be paid per year, for five years, or once.

Email support@plugchoice.com with the invoice number and the line you do not recognise, and we look it up.

Ask support about a payment

Use the chat in the app or the web portal, or email support@plugchoice.com.

Email support Help center