Uniform Control. Saves time, saves cost.
Instead of reinventing troubleshooting for every charger brand, Plugchoice gives you one standardized management layer.
Support across every touchpoint
Chat is available in every Plugchoice interface. Conversations are linked to email addresses, so context is never lost when switching between platforms or devices.
End-user chat starts in app
Plugchoice picks it up
Installer picks up the conversation
Root cause found, fix applied remotely
Customer receives the full resolution
Chat history and next steps included
Anyone with a Plugchoice account has access to in-app chat across all interfaces.
Detect issues before they become problems.
Plugchoice analyzes charger behavior in depth and translates findings into clear, actionable insights. Advanced logging and error reporting give you state-of-the-art visibility without the complexity.
- Errors and warnings surface before customers report them
- Comprehensive logging across all connected chargers
- Complex diagnostics translated into practical support workflows
- Full OCPP message history for every charger
Direct help when you need it. And self-service when you don't.
Human response in <5 minutes
In-app or email
Solution or plan in <2 business days
Self-serve documentation
Support, configured to your business
Whitelabel control
In whitelabel environments, support can be enabled or disabled depending on partner preference. Your end-users see your brand, your support setup.
Whitelabel control
SLA arrangements
Custom service level agreements for partners who need guaranteed response times and resolution commitments. Talk to us about what works for your business.
Talk to usSLA arrangements
Customized support
Every partner has different needs. We work with you to configure support in a way that fits your organization, your customers, and your growth.
Talk to usCustomized support
Whitelabel control
In whitelabel environments, support can be enabled or disabled depending on partner preference. Your end-users see your brand, your support setup.
SLA arrangements
Custom service level agreements for partners who need guaranteed response times and resolution commitments. Talk to us about what works for your business.
Talk to usCustomized support
Every partner has different needs. We work with you to configure support in a way that fits your organization, your customers, and your growth.
Talk to usReady to simplify your support?
Connect your chargers to Plugchoice and give your team and customers one consistent support experience.